AURORA WARRANTY PROGRAM

  1. General Terms & Conditions

    The following general terms and conditions apply to any and all Aurora Ceres 2:1 Express Dry Clear, Aurora Vesta 2:1 Super High Solid Clear, Aurora Galaxy 2:1 Premium High Solid Clear, Aurora Universe 2:1 VOC Clear (collectively known as “Aurora Series Clear Coat”), Aurora 2K Extra Slow Thinner and Aurora Basecoat (collectively together with Aurora Series Clear Coat known as “the Product”) Warranty Program products:
    1. In order for the vehicle owner to be eligible for this Warranty Program, the vehicle owner shall register via www.auroracarpaint.com
    2. Upon successful registration of the same, the warranty shall commence on the date of purchase of the Product as contained in the original receipt.
    3. This warranty shall exclude vehicles used for commercial purposes at any time previous to, presently, or during the course of this warranty period.
    4. The initial application of the Product must be performed by the workshop where the Product was introduced to the vehicle owner.
    5. Any application, re-application, repair work or other works carried out on the vehicle must be applied, reapplied, or repaired by a certified Product Installer or an Installer recommended by us, as the case may be after claim approvals from LENC PAINTS SDN. BHD. (“LPSB”).
    6. LPSB must be notified of any claim due to failure of the Product within 30 days of occurrence;
    7. Warranty is in the name of the vehicle owner and can only be transferred if the new owner adheres and complies with the Care Instructions as set out in this Warranty Program;
    8. Failure to inform LPSB of the transfer to the new owner within 30 days of the transfer will change the period of cover on the warranty transfer to “1 year” from the date of the said transfer, in the event the remaining warranty with the registered vehicle owner was more than 1 year.

  2. General Liability Limitations

    1. Scope of Protection: LPSB warrants that upon proper application, the Product shall be free from premature clear coat film failure due to the following defects:-
      1. Aurora Series Clear Coat and Aurora 2K Extra Slow Thinner – Product shall be free from cracking issues upon application which is defined as a condition where there are visible cracks within the clear coat film. Cracking issue shall mean a condition where there are visible cracks within the clearcoat film that is not caused by substrate or structural defects.
      2. Aurora Series Clear Coat, Aurora Basecoat and Aurora 2K Extra Slow Thinner– Product shall be free from cracking issue as per 2.1.1 and peeling issue upon application which is defined as a condition where the clear coat peels away or detaches itself from the base paint and/or vehicle’s surface. Peeling issue shall mean a condition where the coating peels away or detaches itself from the substrate.
    2. LPSB shall not accept liability for the following:-
      1. Pre-existing damage or deterioration of the original factory paint and/or repaint/and or touch up on the vehicle’s painted surface or treated part of substandard specification, materials or workmanship by vehicle manufacturer, their dealership, third party supplier or modifier, or professional detailers not authorized by LPSB;
      2. Pre-existing swirl marks, marring, scratches, scuffs, scrapes, chips to the painted surface or hard water spots prior application of the Product;
      3. Any claim for matters which are covered by the vehicle manufacturers’ warranty;
      4. Damage be it immediate or prolonged caused by manual or automatic wash brushes, contaminated and/or abrasive cloths and sponges, untreated areas due to accident damage and/or subsequent repairs, vandalism, dampness and moisture retention caused by ponding, and/or damage caused by a foreign object such as tar, stone chips, avian faeces or droppings, and tree sap;
      5. The warranty shall exclude damage caused by normal wear and tear, misuse, or misapplication;
      6. Deterioration of the Product caused by gradual degradation of the Product from natural weathering through effluxion of time including but not limited to even and gradual fading of the painted surface;
      7. This warranty does not cover workmanship or any application or installation errors not in accordance to guidelines and instructions for the proper application or installation of the Products.

  3. General Warranty Invalidations

    1. LPSB’s warranty for any product will be considered invalid if any of the following general condition occur:-
      1. Neglect to maintain the vehicle according to the standards and techniques recommended as per the Care Instructions
      2. Damage caused by abrasive compounds waxes and polishes and third-party products
      3. Damage or structural failure occurs as the result of racing applications or willful abuse of the vehicle;
      4. Damage caused by rust and oxidisation;
      5. Damage, either accidental or malicious, including but not limited to fire, flood, extreme weather conditions, secondary effects that may result from the foregoing, or any other force majeure;
      6. Failure to repair and re-treat surface subject to accident damage in accordance with the warranty;
      7. Damage caused by any alteration or modification to the vehicle surfaces; and
      8. Failure to adhere to any requirements listed under the terms and conditions of this warranty.

  4. Product Warranty

    1. Product Protection Period
      1. LPSB shall provide warranty for its Product subject to the following:-
      Product Warranty Period
      AURORA CERES 2:1 EXPRESS DRY CLEAR 24 months
      AURORA CERES 2:1 EXPRESS DRY CLEAR 36 months
      AURORA GALAXY 2:1 PREMIUM HIGH SOLID CLEAR 48 months
      AURORA UNIVERSE 2:1 VOC CLEAR 60 months
    2. Warranty Limits
      1. In the event of a successful warranty claim, LPSB undertakes that it will provide a replacement Product of the same or similar standard as the original Product to the vehicle owner together with the reimbursement of labour charges for reapplication and/or restoration.
      2. LPSB shall also advise the vehicle owner to and the vehicle owner undertakes to ensure that the Product is reapplied and/or restored at the workshop where the Product was first applied on the vehicle, save and except for reasonable reasons such as but not limited to the closure of the first workshop, relocation of the first workshop or relocation of the vehicle owner, upon which the vehicle owner shall ensure that the Product is reapplied and/or restored the at LPSB’s recommended workshop or service centres listed on this Site.
      3. For the avoidance of any doubt, any reapplication and/or restoration done at any workshops and/or service centres not listed as our recommended workshops or service centres at the time of reapplication and/or restoration shall nullify or negate the warranty for the particular part(s) on which the reapplication and/or restoration was performed, even if the first workshop on which the Product was first applied is a recommended workshop or service centre. Any reapplication and/or restoration done at any of our recommended workshop or service centre however shall ensure the continuity of this warranty for the parts on which the reapplication and/or restoration was performed on.
      4. For the avoidance of any doubt, the reimbursement of labour charges (RM60/Part) for application and/or restoration charged by the workshop where the Product was first applied and/or recommended workshops or service centres shall be payable directly to the workshops or service centres upon production of the corresponding work order and/or Invoice and is limited to the following quantum: -
        5. LABOUR COST PER PART FRONT BONNET
        FRONT BONNET/HOOD 2 Parts
        REAR BONNET/TAILGATE 2 Parts
        ROOF 2 Parts
        FRONT BUMPER 1.5 Parts
        REAR BUMPER 1.5 Parts
        FENDER/PANEL 1 Part
        DOOR 1 Part
      5. Any application and/or restoration charges charged by the said workshops or service centres in excess of the above reimbursements and/or other ancillary cost in relation to the Warranty including but not limited to any cost of clearance of the Product site and transportation shall be borne by the vehicle owner. LPSB’s liability shall be solely limited to the supply of a new Product of the same or similar standard to the original Product.
      6. For the avoidance of any doubt, the warranty shall not be extended after any delivery of the new Products made under a successful claim of this warranty.
    3. Making A Claim The following applies to making a claim for any Product defects or failures:-
      1. The warranty claim should be made via LPSB’s Customer Careline or email between 9am to 5pm, Monday to Fridays (public holidays excepted);
        2. Customer Careline: +6012-7727730 Email us at: inquiry@lencpaints.com.my
      2. LPSB must be notified of any claim due to Product defects or failures within 30 days of occurrence;
      3. The vehicle owner shall send their vehicle to LPSB or to the agreed appointed workshops or service centres for LPSB’s assessment and evaluation. Upon completion of LPSB’s investigation of the vehicle owner’s claim where LPSB’s findings indicate that the premature clear coat film failure is due to the Product defects or failures and falls within the scope of this warranty, LPSB shall honour this warranty;
      4. Should LPSB conclude that the premature clear coat film failure is due to circumstances stated in paragraph 2.2 and 3 of this warranty, LPSB will not be held responsible for the claim and therefore, the claim shall be deemed as not being valid. Any decision by LPSB after due consideration of the claim and investigation of the same shall be deemed final and binding.
    4. Vehicle Accident Damage
      Vehicle owner is to contact their respective vehicle insurer to ensure that the Product and its ancillary services are included in their insurance coverage
    5. Miscellaneous
      1. The rights of this warranty shall not be assigned or transferred to any other party without the approval of LPSB.
      2. The rights of this warranty shall be governed and construed in accordance to the laws in Malaysia.
      3. Any failure of the vehicle owner to adhere to the processes, care instructions, and clauses of this warranty shall result in their claims being barred.
      4. LPSB reserves the right to change its materials and products for another suitable material in the event that if any existing material and products is found to be obsolete or unavailable provided always that the new material and products shall be of similar quality.
      5. This warranty is subject to the limitations and conditions described above and shall not be deemed to include any warranty of fitness whether expressed or implied, to the extent acceptable under any written laws which are hereby disclaimed and LPSB shall have no liability except as specifically mentioned herein.
      6. In the event of any conflict with regards to the terms and conditions contained in any material produced by LPSB and the terms of this warranty, the terms of this warranty shall prevail.
      7. LPSB reserves the right to amend or change or modify the terms of this warranty at any time subject to LPSB providing the vehicle owner with a written notice as to such amendments or change or modifications.
      8. The vehicle owner hereby acknowledges that by registering for this warranty, the vehicle owner is deemed to have read and accepted the terms and conditions herein contained pertaining to this warranty.

  5. Care Instruction

    1. Congratulations! Your vehicle is now protected with a reputable premium clear coat protection. Aurora Series Clear Coat is designed to protect your factory paint, and to provide a protective shield against the elements and to keep your vehicle always looking new. To maximize the effects of Aurora Series Clear Coat and to ensure your investment is long lasting, we will discuss a few basic maintenance steps on how to care for your new clear coat. With simple care, your Aurora Series Clear Coat will reward you for years to come!
    2. You are to wash your vehicle by Hand Wash or Touch-less (such as a Foam Gun and a Pressure Washer), and preferably not by Automatic Brush Wash with quality car wash soap with no wax required. Do not wash in the sun to prevent streaking and water spotting and do not use abrasive towels.
    3. The following should be avoided:
      1. Sprinklers or water droplets prone areas - The clear coat can get spots during the and can be costly to remove.
      2. Parking under a shedding tree.
      3. Bird droppings, sap or pollen to sit on the car and bake in the sun.
      4. Washing or abrading the paint
    4. If you notice that your car gets water spots, bird droppings, tree sap etc., immediately remove it following our care instructions.
    5. Keep in mind the coating is soft; be gentle when working on the paint. You should minimise rubbing, (especially with a dry towel) on the coating will ensure its longevity. Dry bird droppings, bugs and tree sap can be dissolved using alcohol type solvents and wiped off with a damp microfiber towel.
    6. Wash from the top down leaving the dirtiest sections for last to avoid cross contamination, and use separate soap and microfiber wash sponge/mitt/towel for wheels to prevent cross contamination. Rinse it off with a pressure washer (optimal) or hose. Dry with clean microfiber towels. Always dry completely after wash and never leave to “air” dry.
    7. Tap water contains minerals that may leave deposits creating water spots. These can be removed with a 50/50 vinegar solution.
    8. Only use quality microfiber towels for best results and avoid aggressive wiping, allowing the material to absorb the water.
    9. Never use aggressive products to polish the coating or remove surface contamination and never use excessive force to remove spots. Bird droppings, tar, sap, etc. should be removed as soon as possible to avoid temporary staining or hardening on the coating.
    10. You are required to diligently send your vehicle for periodical maintenance on a quarterly basis or as and when advised by our care consultant at the workshop or service centre where the application of the Product was performed.